CANCELLATION AND REFUND POLICY
1. SCOPE
This text sets out the principles governing cancellation, withdrawal, amendment and refund processes for Umrah organizations and domestic and international cultural and cruise tours purchased through Selam Teknoloji Turizm Yatırım Anonim Şirketi (the "AGENCY"), and forms a complementary part of the Distance Sales Agreement.
2. CANCELLATION, WITHDRAWAL AND AMENDMENT TERMS
2.1. Cancellation, Withdrawal and Amendment Terms for Umrah, Domestic and International Tours
Depending on how much time remains before the start of the service, the CONSUMER's cancellations are subject to the following terms:
- For cancellations made up to 30 days before the start date, the full amount is refunded, excluding mandatory taxes and legal deductions.
- For cancellations made 30-15 days before the start date, 50% of the price is refunded.
- For cancellations made less than 15 days before the start date, no refund is made.
Date change requests are treated as a cancellation/termination, and the cancellation terms above apply accordingly.
The CONSUMER may transfer the reservation to a third party by providing written notice at least 15 days before the start of the service. The transferring party and the transferee are jointly liable for any costs arising from the transfer.
2.2. Cancellation, Withdrawal and Amendment Terms for Cruise Tours
- For cancellations made 121 days or more before the start date: the right to cancel without penalty applies.
- For cancellations made between 120-31 days before the start date: a penalty of up to 50% of the tour price is applied, based on the deposit amount, which varies according to the tour program.
- For cancellations made between 30-15 days before the start date: a penalty of 100% of the tour price is applied.
- For cancellations made between 14-0 days before the start date: a penalty of 100% is applied and no refund is made.
2.3. Missing the Start of the Trip / Non-Attendance (No-Show)
If the CONSUMER misses the start of the tour or fails to provide written notice of participation (no-show), the AGENCY reserves the right to cancel all reservations.
In this case, no refund is made.
2.4. Amendment Requests
2.4.1. Date Change
Date change requests made by the CONSUMER are, as a rule, treated as a "termination / cancellation" and the relevant cancellation terms apply in full.
2.4.2. Name, Cabin and Flight Change
Requests such as name changes, cabin changes and flight changes may be accommodated depending on the rules of the ship operator and/or the airline and on availability.
Such changes may give rise to a fare difference and/or a penalty fee.
3. AMENDMENT AND CANCELLATION BY THE AGENCY
The AGENCY may cancel the tour, or make changes to the program, hotel, means of transport or order of visits, where it deems necessary. If the CONSUMER does not accept such changes, they may exercise their optional rights by written notice.
4. FORCE MAJEURE
Natural disasters, war, terrorism, epidemics, government decisions, adverse weather conditions and similar events arising outside the AGENCY's control are considered force majeure. The AGENCY bears no liability for compensation in such cases.
5. CONTACT
You may submit your cancellation and refund requests through the following channels:
- Email: salam@salambooking.com
- Phone: +90 212 909 39 00
- Web: www.salambooking.com, www.salamcruises.com