Privacy Policy

1. Introduction

As Selam Teknoloji Turizm Yatırım Anonim Şirketi ("Salam Booking" or the "Company"), protecting the security and privacy of your personal data at the highest level is one of our main priorities.

This Privacy Policy explains how personal data is collected, processed, shared and safeguarded through the www.salambooking.com and www.salamcruises.com platforms.

By using the Platform, you acknowledge that you have read and accepted this Privacy Policy.

2. Scope

This policy covers all personal information obtained and maintained within the Company's electronic systems:

• Personal information provided directly by users
• Information collected automatically during use of the Platform
• Information obtained from third-party service providers

3. Collected Personal Information

3.1 Directly Provided Information

• Account information: Name, surname, email address, phone number.
• Payment information: Payment method and billing information (card details are transferred securely through authorized payment intermediaries).
• Travel information: Passport, visa and travel preference data.

3.2 Automatically Collected Information

• Usage information: Pages viewed, searches performed, navigation paths, session durations.
• Location information: City/country information derived from your IP address; device location if the location-sharing feature is enabled.
• Device information: Operating system, browser type, screen resolution, device identifiers, IP address.
• Cookies and similar technologies: See our Cookie Policy for details.

3.3 Information Obtained from Third-Party Sources

When you log in through Google, Facebook or Apple, access to your profile information may be provided in accordance with the privacy policies of the respective platforms. The Company bears no responsibility for how third parties process your data.

4. Purposes of Using Personal Information

• Account creation and management.
• Providing reservation and travel services.
• Responding to customer service requests.
• Sending approved commercial electronic messages and promotional content.
• Analysing and improving service quality.
• Fulfilling legal obligations and resolving disputes.

5. Third Parties With Whom Personal Information Is Shared

5.1 Service Providers

Limited to supporting the provision of our services: hosting companies, call centre and customer relationship management (CRM) systems, payment service providers.

5.2 Business Partners

Necessary information is shared with business partners to provide the service you selected (tours, accommodation, flights, etc.).

5.3 Legal Demands

Information may be shared with courts, prosecutor's offices, tax authorities and other authorized public institutions where required by applicable legislation.

Other than as set out above, your personal information is not shared with third parties without your explicit consent.

6. Information Security

Technical and administrative security measures required by the sector are implemented to protect your personal data against unauthorized access, disclosure or alteration. However, providing 100% security on the internet is not possible.

7. Data Transfer

Collected data may be transferred abroad only where mandatory for the provision of the service, with the necessary security measures in place, in accordance with the provisions of the KVKK (Turkish Personal Data Protection Law).

8. Retention Period of Personal Data

Personal data is retained for as long as required by applicable legislation or the purpose of processing. Once this period expires, data is securely deleted, destroyed or anonymised.

9. Policy Amendments

The Company reserves the right to update this Privacy Policy without prior notice. Updates take effect once published on the Platform. We recommend reviewing this policy periodically.

10. Correcting and Updating Your Personal Data

You can view, correct and update your registered information by logging into your account. For requests regarding your rights, please contact us at salam@salambooking.com.